Terms And Conditions


Welcome to the mobile phone application, “otrasi.com" (“Application”). The content of the Application is the property of Otrasi (the “Company”). The Company is in the business of providing personal assistance to users through a technology based interface connecting experts/sellers and consumers of products and services via the Application or on any other media format or channel for the purpose of carrying out the business of the Company (the “Services”).

Your use of the Application and the Services is governed by the following terms and conditions (“Terms of Use”). If you do not agree to these Terms of Use, you cannot use the Application.

By using the Application, you signify your agreement to these Terms of Use as well as the Company’s privacy policy, which is hereby incorporated by reference herein. These Terms of Use set out the legally binding terms of the Services as well as the terms of use of the Application.

For the purpose of these Terms of Use, wherever the context so requires, “you” or “your” shall mean any natural or legal person who visits the Application and/or transacts business on the Application and/ or uses the Services by providing registration information. The terms “otrasi.com”, “Application”, “we”, “us”, “our” shall mean the Company.

These Terms of Use along with the Company’s privacy policy extend to users who visit the Application but do not avail the Services or transact business on the Application as well as users who are registered and are authorized by the Application to transact business or avail the Services on the Application. The Company reserves the right to modify or terminate any portion of the Application or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of any changes. Nothing in these Terms of Use should be construed to confer any rights to any third party beneficiaries.

  1. Your Account and Registration
  2. Access
  3. Limited Licence for Access
  4. Platform for Transaction and Communication
  5. Cancellation
    You may cancel your order anytime of placing the order by cancelling through the application or intimating by chat as the booking channel requires. In such a case the Seller will refund any payments already made by you for the order, based on the seller’s refund policy. If we suspect any fraudulent transaction by you or any transaction which violates the terms and conditions of using the Application, we, at our sole discretion, reserve the right to initiate cancellation of such orders.
  6. Pricing and Product Availability
  7. Payment
    The Company offers multiple payment options to you on the Application which are collected on behalf of the Seller, upon authorization:

  8. Delivery
  9. Usage of promo code by the Company
  10. Helpchat Cash
    The following terms and conditions provide for the nature and scope of “Helpchat Cash” and limitations and exclusions on the liability of Coraza Technologies Private Limited (“Company”) with respect to the same.

  11. Copyright and Database Rights
  12. Trademarks
    “Helpchat” and other marks indicated on the Application are trademarks or registered trademarks of the Company in the Indian jurisdictions. All other trademarks not owned by the Company that appear on the Application are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the Company.
  13. Communications
  14. Termination
  15. Amendments
    The Company reserves the right to make changes to our Application, policies, and these Terms of Use at any time. You will be subject to the Terms of Use in force at the time that you use the Application or at the time you place orders on the Application, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, such condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  16. Disclaimer, Indemnity and Limitation of Liability
    You expressly understand and agree that:

  17. Waiver
    No term of these Terms of Use shall be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by the Company. Any consent by the Company to, or waiver of a breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

  18. Governing Law and Jurisdiction
    Any dispute, claim or controversy arising out of, or relating to the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use, or to your use of the Application or the Service or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bangalore. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties.

  19. Severability
    If any provision of these Terms of Use is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use and the remainder of these Terms of Use shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

  20. Complete Understanding
    These Terms of Use contain the entire understanding between the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of these Terms of Use other than those contained or referenced in these Terms of Use.